Phoebe Langford
Phoebe Langford is a dedicated Client Experience Manager who ensures every client’s journey with the firm is seamless, enjoyable, and rewarding. She specializes in building strong relationships, understanding client needs, and translating them into actionable design goals. Phoebe’s warm approach and attention to detail guarantee an exceptional client experience from the first consultation to project completion.
Education:
Phoebe holds a Bachelor’s degree in Communications from Boston University with a focus on client relations and service management. She also completed a Professional Certificate in Customer Experience Strategy from Cornell University.
Professional Experience:
With over 7 years of experience in client services and project support, Phoebe began her career as a client relations associate at LuxeDesign Partners. Over time, she developed a strong ability to balance client expectations with creative and technical realities. At the firm, Phoebe manages client communications, oversees feedback integration, and ensures projects maintain transparency, trust, and satisfaction at every stage.
Key Skills:
- Expertise in client relationship management and communication
- Skilled in conflict resolution and expectation management
- Strong knowledge of design process workflows and client engagement
- Proficient in CRM tools and client support platforms
- Ability to foster long-term client partnerships through trust and care
Achievements & Awards:
- Honored with the “Outstanding Client Service Award” by the National Interior Design Association.
- Recognized as “Client Experience Leader of the Year” at the Customer Excellence Summit.
- Featured in Design & Client Journal for her client-first approach in creative industries.
- Received the “Above and Beyond Service Award” from her previous firm for exceptional dedication.
- Invited panelist at the International Design & Business Relationship Conference.
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